Home Battery Online is operated by Smart Energy Group Pty Ltd (ABN 83 615 998 377) and its related bodies corporate. We use your details to call and text you about this enquiry. Here is what that means in practice. (Draft wording, under legal review.)
Your name, mobile, email and postcode from the form; your power bill and, later, photos of where the battery will go; what you tell Sunny on the call. Once we have your address, Google's aerial photo of the property and its measurements of the roof, so we can plan where the battery goes. When you open your page or your proposal: your device and browser, your IP address, and how you use the page: when you open it, how long it is in front of you, how far you scroll, which parts you read and what you tap or choose. We never record what you type until you send it. A cookie recognises your device when you come back. We use them to size and price a battery for your home, to install it, to follow up on what you have seen, to fix anything that goes wrong on the page, and to look after you afterwards. We do not sell them or use them for anything else.
Sunny is an automated specialist, and we say so at the start of every call. Calls are recorded so we can check the advice was right and improve it. Reply STOP to any text to stop calls and texts; reply START to hear from us again.
Retell (the voice agent, its recordings and transcripts), Twilio (calls and texts), Google Gemini (reading your bill and the texts and voice messages you send us, and checking our call transcripts), Google Maps Platform (finding your address, and the aerial photo, roof measurements and Street View of the property), OpenAI and Vercel (checking the photos of your switchboard and battery spot before your installer is booked), Fly.io in Sydney (our servers), Resend (email copies of your agreement), and our own customer records system. Each processes your information only to deliver this service.
Our servers are in Sydney. Some processors operate outside Australia; we pass them only what they need to do their part.
Ask us what we hold about you, ask us to correct it, or complain: email hello@homebatteryonline.com or write to us at Smart Energy Group Pty Ltd, 923 Bourke St, Waterloo NSW 2017. If we cannot resolve a complaint, the Office of the Australian Information Commissioner can.