Home Battery Online (PLACEHOLDER — legal entity name and ABN to confirm). We use your details to call and text you about this enquiry. Here is what that means in practice. (Draft wording, under legal review.)
Your name, mobile, email and postcode from the form; your power bill and, later, photos of where the battery will go; what you tell Sunny on the call. We use them to size and price a battery for your home, to install it, and to look after you afterwards. We do not sell them or use them for anything else.
Sunny is an automated specialist, and we say so at the start of every call. Calls are recorded so we can check the advice was right and improve it. Reply STOP to any text to stop calls and texts; reply START to hear from us again.
Retell (the voice agent, its recordings and transcripts), Twilio (calls and texts), Google Gemini (reading your bill), Fly.io in Sydney (our servers), Resend (email copies of your agreement), and our own customer records system. Each processes your information only to deliver this service.
Our servers are in Sydney. Some processors operate outside Australia; we pass them only what they need to do their part.
Ask us what we hold about you, ask us to correct it, or complain: privacy@homebattery.online (PLACEHOLDER). If we cannot resolve a complaint, the Office of the Australian Information Commissioner can.